Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please E-mail us at eva@loxlocs.com and let us know your order number and name. We will then provide you with instructions and a return address to ship your setback.

Kindly Reminder: All items must be returned in their original, factory condition, (unaltered, unworn, undamaged, and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. All returned items will be inspected to see if you have the qualifications for an exchange/refund.

Note: we highly recommend shipping your set via a trackable shipping option, as that can greatly expedite the process. And you will be responsible for all return shipping costs.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Customize orders cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you could make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Some financial institutions can take up to 3 business days to process the refund.

Need help?

Contact us at eva@loxlocs.com for questions related to refunds and returns.